We know this is a very troubling time for all. We wanted to reach out and let you know we are still operating as usual from our home offices, so please contact us with any queries you have or services you require and we will endeavour to help you as best as we can.
We can still process your claims, review your covers and get new insurance policies issued. The only difference is we will be working from a phone/email and video conferencing environment. The insurers have let us know they are also operating as normal as possible at this time. If you wish to add or remove covers, we have the ability to do so. As we mentioned in our previous correspondence, most insurers do not have an exclusion for pandemics, so a claim relating to Covid-19 would be considered just like any other if it met the criteria.
We know times may get tough when it comes to paying for things such as insurance. If this is the case for you, please contact us. We will have a chat to your insurer and see what the best option is for you. We want you to know we are all in this together, and it’s important we stay united as one during this time.
If you need to talk to someone, we are always here. Stay safe and keep well.
For all our contact details, please visit our website arkfg.co.nz or our facebook page. Our office phone will be available Monday to Friday 9am to 4pm on 033602001.
