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on: 03 360 2001

It’s not always easy to talk about yourself. We much prefer to let our clients say it for us. Here are some of their stories:

“A health crisis meant claiming trauma cover while out of New Zealand”

Recently I suffered a health crisis which necessitated claiming on the trauma cover portion of my life insurance. As I am currently living outside of New Zealand, I really needed good support when it came to putting my claim in. My expectations were met and exceeded, even to the point of Michelle taking care of attaching required paperwork to my claim when I was not well enough to access appropriate office equipment.
Thanks to Ark Financial Group the trauma claim was processed in a reasonable time. Currently they are continuing to assist me in submitting a claim for some hospital cover for the further surgery my condition requires. All this has been done via email (mostly) and the occasional phone call, in an efficient and compassionate manner.
-Sara Thompson

“A mole on my arm turned out to be melanoma”

I'm approaching 65 and almost a year ago I met with our Adviser to discuss my insurance needs; in particular the continuation of my Income Protection policy. Our Adviser pointed out that the benefits were close to running out but suggested that I consider taking out a Trauma Policy with Fidelity Life. After some consideration and discussion with my partner, we decided to run with his recommendation. In January of this year I had a mole removed from my arm which turned out to be Melanoma. In March I underwent a wide excision & Sentinel Node Biopsy with a Plastic Surgeon and I'm happy to advise that he was able to confirm that the cancer hadn't spread. The all-clear biopsy result came with a feeling of huge relief. During this time, our Adviser was kept in the loop and provided professional support throughout the whole process. A month ago I lodged a Trauma claim with Fidelity which was successful. Once again our Adviser was there to assist with the paper-work and made the process as seamless as it could be. I am very grateful for his support and help during what was a rather scary time. Thank you to our Adviser. (Our Adviser has chosen to stay anonymous as he believes that his fellow advisers at ARK do an equally good job looking after their clients.)
- Valued client

“Impressed with knowledge and professionalism”

We met with Stephen from Ark Financial Group last week and at the initial meeting I was very impressed with his knowledge and professionalism. He gave me a great deal of confidence in his suggestions in relation to our insurance requirements and I’m very grateful that I was referred to him.
-Tracy